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1. Use of Our Services

1.1 Eligibility

You must be at least 18 years old to make purchases through our website. By using our Services, you confirm that you meet this requirement.

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1.2 Account Creation

If you create an account with us, you are responsible for:

  • Maintaining the confidentiality of your login details

  • Ensuring information provided is accurate and up to date

  • All activity that occurs under your account

We reserve the right to suspend or terminate accounts for misuse or violation of these Terms.

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2. Products & Orders

2.1 Product Information

We strive to provide accurate information about our vegan snack products, including ingredients, nutritional facts, and availability. However, we cannot guarantee that all product descriptions or images are error-free.

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2.2 Pricing

Prices are listed in the currency shown on our website and may change at any time. Taxes, shipping fees, and discounts will be calculated at checkout.

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2.3 Order Acceptance

After placing an order, you will receive an order confirmation. This confirms that we received your order, not that it has been accepted. We may cancel or refuse an order for reasons including inventory limitations, payment issues, or suspected fraud.

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2.4 Shipping & Delivery

Shipping times are estimates and not guaranteed. We are not responsible for delays caused by carriers or events beyond our control.

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3. Payments

We accept major payment methods as listed during checkout. By completing a purchase, you authorize us (or our payment processors) to charge your chosen payment method for the total order amount.

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4. Returns & Refunds

We want you to love Whole Moon products. Because our products are food items, returns may be limited for safety reasons. Our refund or replacement policy is:

  • Damaged or defective items: eligible for replacement or refund

  • Incorrect orders: we will correct the issue at no cost

  • Unopened, non-perishable items: may not be eligible for return

Full details can be found in our Return Policy.

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5. Intellectual Property

All content on the Whole Moon website—including logos, images, product designs, text, graphics, and website structure—is the property of Whole Moon or its licensors and is protected by copyright and trademark laws. You may not copy, reproduce, distribute, or use any content without our written permission.

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6. Prohibited Conduct

You agree not to:

  • Violate any applicable laws

  • Interfere with or disrupt website functionality

  • Attempt to gain unauthorized access to our systems

  • Use the Services for fraudulent or harmful activity

We may take action (including account termination) if these rules are violated.

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7. Third-Party Links & Tools

Our website may contain links to third-party sites or integrate third-party tools. We are not responsible for the content or practices of those external services. Use of third-party services is at your own risk.

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8. Disclaimer of Warranties

Our Services are provided “as is” and “as available” without warranties of any kind, either express or implied.
We do not guarantee that:

  • The website will be uninterrupted or error-free

  • Defects will be corrected

  • Products will meet your expectations (though we hope they do!)

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9. Limitation of Liability

To the fullest extent permitted by law, Whole Moon shall not be liable for any:

  • Indirect, incidental, or consequential damages

  • Loss of data or profits

  • Issues arising from misuse of our products or Services

Our total liability for any claim shall not exceed the amount you paid for the applicable product or service.

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10. Indemnification

You agree to defend, indemnify, and hold Whole Moon harmless from any claims, damages, or expenses arising from your use of the Services or violation of these Terms.

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11. Changes to These Terms

We may update these Terms occasionally. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the Services means you accept the revised Terms.

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12. Governing Law

These Terms shall be governed by and interpreted according to the laws of [Insert Jurisdiction, e.g., “the State of California” or “the United Kingdom”], without regard to conflict-of-law principles.

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13. Contact Us

If you have questions about these Terms, please contact:

Whole Moon
Email: alice@wholemoon.co.uk
Address: Old Post Office, Evenjobb, LD82SD

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