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Whole Moon Shipping Policy

Last Updated: 08/12/2025

At Whole Moon, we’re committed to getting your healthy vegan snacks to you quickly, safely, and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

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1. Processing Times

  • Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).

  • During high-volume periods (seasonal sales, product launches), processing may take slightly longer.

  • You will receive an email confirmation when your order is placed and another when your order ships.

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2. Shipping Methods & Delivery Times

We partner with trusted carriers to deliver your order. Estimated delivery times (after processing) are:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days (if available)

Note: Delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, weather, or circumstances beyond our control.

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3. Shipping Rates

Shipping rates are calculated at checkout and depend on:

  • Order weight

  • Shipping destination

  • Selected shipping method

From time to time, we may offer free shipping promotions, which will be clearly announced on our website.

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4. International Shipping

Whole Moon ships internationally to select countries.

Please note:

  • Delivery times vary based on destination and customs processing

  • Customers are responsible for any customs fees, duties, import taxes, or additional charges

  • We are not responsible for delays caused by customs

If you would like us to add or remove specific countries, just let me know.

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5. Order Tracking

Once your order has shipped, you will receive a tracking number via email. Tracking updates may take up to 24–48 hours to appear.

If tracking shows “delivered” but you cannot locate your package, please:

  • Check with household members or neighbors

  • Look around your delivery area

  • Contact the carrier

If you still can’t locate it, reach out to us and we’ll help however we can.

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6. Shipping Restrictions

We cannot ship to P.O. boxes in some regions or to countries restricted by shipping regulations. Perishable or limited-release items may have additional restrictions.

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7. Lost, Damaged, or Stolen Packages

Damaged Orders

If your snacks arrive damaged, contact us within 7 days of delivery. We may request photos and will gladly send a replacement or issue a refund.

Lost or Stolen Packages

Once a package is marked “delivered,” responsibility transfers to the customer. However, we’re happy to assist with carrier claims and explore replacement options depending on the situation.

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8. Address Accuracy

Please double-check your shipping address at checkout.
Whole Moon is not responsible for:

  • Items shipped to incorrect addresses entered by the customer

  • Additional shipping fees required to re-route or re-ship an order

If you made a mistake, contact us as soon as possible and we’ll do our best to help before the order ships.

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9. Contact Us

If you have questions about shipping or need help with an order, reach out to us:

Email: Alice@wholemoon.co.uk
Address: Old Post Office, Evenjobb, LD82SD

We’re here to help you enjoy your Whole Moon snacks without stress!

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