Privacy Policy

Whole Moon Privacy Policy

Last Updated: 08/12/2025

Whole Moon is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, purchase our products, or interact with us in any other way. By using our services, you agree to the terms outlined below.

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1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us, such as:

• Name

• Email address

• Mailing address

• Phone number

• Payment information (processed securely by third-party payment providers)

• Account login information

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1.2 Non-Personal Information

We also automatically collect certain non-personal data, such as:

• Browser type and version

• Device information

• IP address

• Website usage data (pages visited, clicks, time spent)

• Cookies and tracking technologies

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2. How We Use Your Information

We use the information we collect to:

• Process and fulfill orders

• Provide customer support

• Communicate updates, promotions, and product announcements (you can unsubscribe anytime)

• Improve our website, product offerings, and customer experience

• Analyze usage trends

• Maintain security and prevent fraud

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3. How We Share Your Information

We do not sell your personal information.

We may share information with:

• Service providers (payment processors, shipping carriers, email marketing tools)

• Analytics providers (to understand site performance and customer behavior)

• Legal authorities if required to comply with laws, regulations, or legal requests

All third-party partners are required to protect your information and use it only for the services they provide.

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4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Operate our website

• Save your preferences

• Understand user behavior

• Improve site performance

You can disable cookies through your browser settings, but some site features may not function properly if you do.

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5. Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute protection but strive to safeguard your data to the best of our ability.

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6. Your Rights

​Depending on your location, you may have the right to:

• Access the personal data we hold about you

• Request corrections or updates

• Request deletion of your data

• Opt-out of marketing communications

• Request a copy of your data

• Restrict or object to certain processing activities

To exercise these rights, contact us at alice@wholemoon.co.uk.

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7. Children’s Privacy

Whole Moon does not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will remove the data promptly.

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8. International Data Transfers

​If you are located outside the country where we operate, your information may be transferred and processed in countries that may not offer the same data protection laws. When we transfer data, we take steps to ensure it is handled securely and lawfully.

 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Continued use of our services after changes are posted means you accept the updated policy.

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10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

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Whole Moon
Email: alice@wholemoon.co.uk
Address: Old Post Office, Evenjobb, LD82SD